Sesam Street 323b, 4010, Norway

We’re open Monday – sunday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

What Are the Delivery Charges for Orders from the Online Shop?

Delivery charges vary depending on the destination, order size, shipping method selected, and current promotions. We strive to offer competitive shipping rates and may provide free shipping on qualifying orders. Shipping costs are calculated at checkout before payment is completed, ensuring full transparency with no hidden fees. Domestic and international shipping rates may differ based on location and carrier availability. For more information about shipping costs, delivery times, and eligibility, please review our Shipping Policy or contact our customer support team.

How long will delivery take?

How Long Will Delivery Take?

Delivery times vary based on your location, the shipping method selected, and carrier availability. Most domestic orders are typically processed within 1–2 business days and may arrive within 2 to  3business days after shipment. International delivery times can range from 4 to 5 business days depending on the destination and customs processing. Once your order has been shipped, a tracking number will be provided so you can monitor its progress. Please note that delivery estimates may vary during holidays, severe weather conditions, or periods of high shipping volume.

How secure is shopping in the Online Shop? Is my data protected?

How Secure Is Shopping in the Online Shop? Is My Data Protected?

Your security and privacy are our top priorities. We use industry-standard security measures, including SSL (Secure Socket Layer) encryption, to help protect your personal information and payment details during the checkout process. All transactions are processed through secure payment gateways, and sensitive information is handled in accordance with applicable privacy and data protection standards. We do not sell or share your personal information with unauthorized third parties. Our website is regularly monitored and updated to maintain a safe shopping environment, giving you confidence that your data is protected while you browse, shop, and place orders online.

What exactly happens after ordering?

What Exactly Happens After Ordering?

Once you place your order, you will receive an order confirmation email containing your order details and confirmation number. Our team will then review and process your order to ensure all information is accurate and the items are available. After processing, your order is carefully packaged and prepared for shipment. When your package is dispatched, you will receive a shipping confirmation email with tracking information so you can monitor your delivery status. Depending on your selected shipping method and location, delivery times may vary. If you have any questions during the process, our customer support team is available to assist you every step of the way.

Do I receive an invoice for my order?

Do I Receive an Invoice for My Order?

Yes. Once your order has been successfully placed, you will receive an order confirmation email that includes a summary of your purchase. A detailed invoice or receipt will be provided electronically and can be used for your records. In many cases, the invoice will be sent via email after payment is confirmed and may also be included with your shipment. If you need a copy of your invoice or have any questions regarding billing, our customer support team will be happy to assist you.

Send us an email

(+1903 207 0619)

email : infonationconnectus.com